SUPPORT

MySoft Support Centre

Our friendly MySoft Support Team is available to help you from 9 am to 6 pm, Monday to Friday (excluding Public Holiday). We look forward to hearing from you! MySoft Support Team is available to assist you with your accounting software problems such as software’s how-to, data corruption, networking issues, etc. We provide a number of options for you to contact us. From phone, email, to live chat, our professional and knowledgeable support staff is waiting to hear from you.

Hotline Support

Online Support

On-Site Support

MySoft Care

Take a look at our support plan

FAQ

1. How to purchase Mr. Accounting or Mysoft ERP?

  • Fill in our order form here or contact our sales person at 019-851 0698.

2. What makes MySoft products stand out from others?

We can ensure that your accounting software is always up-to-date as our products will automatically be updated whenever there is new version released. Our continue innovation allows the develop of new applications that make us more than just an accounting software for you.

3. Does MySoft sell POS system?

  • Yes. Our POS is an add-on module of MySoft ERP.

 

4. What are the main differences between Mr. Accounting models?

  • M10: Bookkeeping purpose

  • M20: Issue invoices

  • M30: Includes SO and PO

 

5. What are the main differences between MySoft ERP models?

  • M50: Includes multi-currency

  • M100: Includes production module

  • M200: Includes sub-contract control

  • M300: Allows features and reports customization

6. Do I need to pay maintenance fee for the software license?

  • Yes. In order to maintain your license, you are required to sign up as our MySoftcare member, in which the license renewal fee and support fee come in a package. Know more about MySoftcare.

 

7. Can I upgrade to another model after I purchased one?

  • Yes. You can upgrade your current model to another model anytime as you wish by just top up the difference.

 

8. What are minimum requirements of PC needed to install MySoft products?

 

 

9. Is there any post-sales support?

Yes. You will get free support for the first year of purchasing MySoft product. Our support team is ready to help you from 9am – 6pm (Monday – Friday). Know more about our support plan.

 

10. If my company is not GST registered, which product is suitable for me?

Our products are all equipped with GST Module. If your company is not GST registered, you can just turn off the GST tax code setting at company profile setting ---> tax details ---> non-GST.

Operating System

RAM

 

Storage

Processor

Networking

MySoft ERP

Window 7 professional & above

4GB

500GB

Intel i5 & above

Mr. Accounting GST

Window 7 home & above

2GB – standalone

4GB – networking

500GB

Intel i3 & above

LAN cable connect to network router for server PC

Router speed: 100 mbp/s & above

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