MySoftCare

Why sign-up for MySoftCare plan?

Basic Maintenance Plan

  • GST compliance. MySoftCare plan will ensure your software is GST compliant with the latest GST guideline, tax code and GAF format to avoid any penalties and fines for GST Violation.
  • Software Update. MySoftCare members can keep their software up-to-date with the latest features, new applications, improvements and fixes, in order to improve the software’s performance and stability.
  • Member Discounts. Members will also be entitled to special discounts for a range of MySoft products and workshops.

Premium Support Plan

  • One-Stop Service & Support. MySoftCare Plan provides its members with one-stop service and support from MySoft experts, including:
                   + Hotline Support    – Call MySoft Support Centre (typically replies within 48 hours)
                   + Online Support     – Live Chat with MySoft Support Team 
                                                      – Remote access your PC via TeamViewer
                   + On-site Support    – Bring your PC in to MySoft Centre
                                                      – Our support team come to your office (with service fee)
  • Support Services. MySoft support team provides solutions and advices for software issues such as the software’s how-to, data corruption, networking problems, account imbalance, and software issue cause by antivirus; as well as GST & accounting related issues such as GST submission and how-to keep records.
  • Data Checking & Fixing. If you faced problems with your data, we will check those data for you free of charge. We also provide data repair service, if needed. Now, you need not worry about data corruption anymore.
  • License Code Free Retrieval. License information is very important to software copyright. As MySoftCare member, you are entitled to check, retrieve and re-issue access code for free, up to 3 times per year.
  • Report layout customization. Personalized invoices and receipts plays a vital role in shaping your company’s image. Report layout customization can be made in accordance with your request. Just provide us your design and we will produce them, for a price. Members can enjoy a special discount.
  • Multilingual Support. Our support team, with a background in IT and Accounting, will communicate with you in local languages: Malay, English, Mandarin, and Cantonese at your convenience. We draw on our people, knowledge and insights to serve and connect with our customer.
For MySoft End Users - FREE MySoftCare Plan (Basic + Premium) for the 1st year of purchasing our software.
For Dealer – You are entitled to a FREE Basic Maintenance Plan for the 1st year of purchasing our software. For the Premium Support Plan, please refer to your dealer for more information.

Procedure (General)

1. In the beginning of the month, a message will appear from the Mr Accounting software showing that the software’s    
    license will expire by the end of the month.
2. An email will be sent from MySoft, reminding users to renew their Mr Accounting license by sending in their registration
    form.
  • Print out the registration form following the instruction in the email (Main Menu > Admin Tools > Access Code > Batch Registration > Print) and email the chopped & signed form to sales@mysoft.com.my.
3. Users will then receive their quotation accordingly and are required to make payment, within a week, to either one of the
    accounts:
MYSOFT CORPORATION SDN BHD
CIMB A/C No:  8 0007 4605 6                     
HONG LEONG A/C No:  071-000-10151
Then, scan and email the bank-in slip to sales@mysoft.com.my
4. Once payment is confirmed, invoice along with the access code and license information will be issued to users within 3
    days.
5. Users will then need to key in the relevant information into the software system.

Procedure (Customer)

  1. I will receive a license renewal notice and email from MySoft about 1 month before the license expires.
  2. Following the instructions in the email, I need to print out the registration form (Main Menu > Admin Tools > Access Code > Batch Registration > Print), chop, sign and email it to sales@mysoft.com.my (Mr Wong).
Next, I will receive my quotation and would need to make payment, within a week, to the following account:
MYSOFT CORPORATION SDN BHD
CIMB A/C No:  8 0007 4605 6                     
HONG LEONG A/C No:  071-000-10151
Then, scan and email the bank-in slip to sales@mysoft.com.my
4. Once payment is confirmed, invoice along with the access code and license information will be issued to users within 3
    days.
5. Users will then need to key in the relevant information into the software system.

© 1998 - 2019 by MySoft Corporation Sdn. Bhd.  All Rights Reserved.

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