MySoftCare hotline support is only for MySoftCare members. Users who wish to enjoy the hotline support services must sign up for MySoftCare plan.

All support calls will be available during our regular business hours, which are Monday through Friday (excluding holidays), 9a.m. to 6p.m. Eastern time. Calls apply only to questions concerning Mr. Accounting Software. All calls after our closing time of 6p.m. should be made on the next business day. 

If you request to speak with a particular support technician and he/she is unavailable at that time, he/she will return your call at their earliest convenience.

The purchase plan of MySoftCare is 12 months. Payments for these plans will be billed in advance. Support will not be provided for past due accounts.

MySoft will not be responsible for any lost data.  It is the customers’ responsibility to keep the data backed up properly.  We will test any set of backups for integrity at no charge.

MySoftCare support plans do not include the following: upgrades, custom programming, accounting advisement, report customization and data repair/recovery.

Terms & Conditions apply and subject to change without prior notice.